When is my order shipped?

We ship within 2 to 3 business days of the order being placed.


Can I track the status of my order?


Along with your order confirmation, once your order has been shipped, a tracking number will be sent to you so you can track your order.


How can I change my order after it’s been placed?

Since the turnaround time on packages is so fast, changing an order after it's been placed can be tricky. We recommend calling or emailing us immediately upon realizing that something may be wrong with your order. We will always go above and beyond to ensure your order is correct.


What are your return and exchange policies?

Scienlodic products have a 2-year warranty. We take the Scienlodic product line very seriously here and want you to be delighted with your purchase. If, for any reason, within 60 days of making your purchase, your Scienlodic product is not everything you hoped for, please email us at info@scienlodic.com, and we will straighten things out.


Do these lights give off heat?

No, it is not heated. 


Is red light therapy safe?

Red light therapy appears safe and is not associated with any side effects, at least if used short-term and as directed. This therapy is not toxic, invasive, or as harsh as some topical skin treatments.


Will they hurt my eyes?

It's not advised to stare directly into the laser device. However, the lights you see in the device are LEDs; according to our experts, those cannot hurt your eyes. If you're seeing too much light in the peripherals and it's bothering you, you can try tilting the device a bit or wearing glasses.


How long do I use them, and how often?

It can have phototherapy treatment for just 20 minutes, once every two days. Treat on your schedule at home or on the go.


Are they for babies?

It's very comfortable and easy to use, but you'd better check with doctors before using anything like this on a child.


How long do they last?

Use it for at least 20 minutes every other day. When will I start seeing results? Notice an improvement within 3 - 6 months.


Do we have a money-back guarantee?

60 days


Do we have a warranty?

We offer a 2-year hardware warranty for each product without personal error use.


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