When will my order be shipped? 

We ship within 2 to 3 business days of the order being placed. 


Can I track the status of my order? 


Along with your order confirmation, once your order has been shipped, a tracking number will be provided to help you track your order. 


How can I change my order after it’s been placed? 

Since the turnaround time on packages is so fast, changing an order after it's been placed can be tricky. We recommend calling or emailing us immediately upon realizing that something may be wrong with your order. We will always go above and beyond to ensure your order is correct. 


What are your return and exchange policies? 

Scienlodic products have a 2-year warranty. We take the Scienlodic product line very seriously here and want you to be delighted with your purchase. If, for any reason, within 60 days of making your purchase, your Scienlodic product is not everything you hoped for, please email us at official@scienlodic.com, and we will straighten things out. 


Do these lights give off heat? 

No, they are not heated.  


Is red light therapy safe? 

Red light therapy is safe and doesn’t have any negative side effects when used as directed and in short intervals. Red light therapy is non-invasive, non-toxic and is less harsh than many popular topical skin treatments.   


Will they hurt my eyes? 

It is not advised to stare directly into the laser device. However, the lights you see in the device are LEDs and won’t hurt your eyes. If you're seeing too much light in your peripheral vision and it's bothering you, you can try tilting the device a bit or wearing glasses. 


How long do I use them, and how often? 

You can safely have photodynamic therapy at intermittent intervals. All of our equipment is provided with usage guides, but in general, it’s safe to use red light therapy devices for 20 minutes every couple of days.  


Are they safe for babies? 

 While it’s comfortable and easy to use, it’s always a good idea to check with a medical professional before using any products on an infant.  

 How long do they last? 

They can be safely used for 20 minutes every other day and the lifetime of each product is usually around 50,000 hours.  


When will I start seeing results?  

You should notice an improvement within 3-6 months.  


Do we have a money-back guarantee? 

60 days. 


Do we have a warranty? 

We offer a 2-year hardware warranty for each product without personal error use.