Date of Last Revision: April 9th, 2023
We have two refund options for our red light therapy device. If you're not satisfied with our product during the guarantee period, please contact us via official@scienlodic.com and we will help you arrange a return.
60-DAY MONEY-BACK & 3-Year GUARANTEE – Scienlodic Red Light Therapy Panels
We are dedicated to your satisfaction. We guarantee your satisfaction with these products for 60 days from the date of purchase.
60-DAY MONEY-BACK & 2-Year GUARANTEE –Other devices
Other devices include: Scienlodic Red Light Therapy Hair Regrowth Hat, Scienlodic Red Light Therapy Wrap, Scienlodic Red Light Therapy Pad, Scienlodic Red Light Therapy Wrist Wrap, Scienlodic Light Therapy Torch
If you aren’t satisfied for any reason during the guarantee period from the purchase date, email us at official@scienlodic.com and we’ll provide instructions to process your return (not including the shipping cost back to us).
Please note that all opened Scienlodic photon device returns are subject to a restocking fee. Additional details are as follows:
- Return address: When we confirm that you meet the return requirements, we will take the initiative to contact you at the return address.
- All kits and configurations must be returned in full with the original packaging for all devices and components. Must be in new condition. Returns without all the original packaging and components will be refused and will be returned to the sender.
- Orders are not eligible for exchange or substitution.
- All returns received with damaged or missing components will be refused and will be returned to the sender.
- Return shipping and related costs are customer's responsibility Please note that we cannot be held liable for lost or damaged shipments that are returned to us.
- Contact us via official@scienlodic.com for a return instruction.
- This return policy is limited to purchases from www.scienlodic.com. If you purchased your device of Scienlodic brand through an authorized retailer, please contact them.
- Returns must be postmarked before the end of the 60-day return period. Returns shipped after 60 days will not be accepted.
- Returns postmarked before the end of the 60-day return period and received opened or used will be subjected to a $30 restocking fee. To avoid this fee, the Scienlodic photon device must be returned unopened and within the original vacuum-sealed packaging.
- All returned products will be inspected and processed within 3-5 days of receipt.
- All international returns are required to ship to our return center located in the U.S.
- A $30 restocking fee will be deducted from the refund for all orders that are refused at the carrier level and returned to us.
- All returns must be pre-approved and provided with an authorization number. Any orders returned without an authorization number and/or shipped to the wrong address will be the customer's responsibility. Scienlodic is not liable for lost or refused returns that did not follow our mandatory instructions.
- If an item is returned to us that is not authorized for return or refund, attempts will be made to contact the customer 3 times. Items won't be accepted for a return if we receive no response after 60 days.
- We reserve the right to reject/refuse the refund for items that do not fit these qualifications. If the items are sent to us outside of the time frame and/or not approved for return the customer will have to pay to have the items shipped back to them.
- Please note, if the customer modifies the shipping address, shipping method, or any other alterations via the carrier, Scienlodic is not responsible for delays, lost packages and/or failed delivery because of these modifications.
Refunds will be processed within four weeks of handing over the package to the return shipper, however, in many cases customers may receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes for us to process your return once we receive it (3 to 5 business days), and the time it takes for your bank to process our refund request (5 to 10 business days).
If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with return instructions.
